Having been of both sides of this situation, this is excellent advice and will get you much better results on average because you get the CSR on your side and invested in a positive outcome almost every time.
My latest issue that didn’t help at all with with a Verizon call to a CSR in India. She was a human robot reading a script. Didn’t listen to me at all just following her prompts. An AI would’ve done a better job.
Having been of both sides of this situation, this is excellent advice and will get you much better results on average because you get the CSR on your side and invested in a positive outcome almost every time.
Yeah nearly every time they end up on my side.
My latest issue that didn’t help at all with with a Verizon call to a CSR in India. She was a human robot reading a script. Didn’t listen to me at all just following her prompts. An AI would’ve done a better job.